Best management of facilities

For the firm that has derived measurable business benefit from the use of its premises.

2004 WINNER

Adrian Hill(l) and Alan Day of Cushman & Wakefield Healey & Baker

Cushman & Wakefield Healey & Baker relocated its European headquarters from their existing cellular buildings, scattered around a London square, to modern open plan premises.

In the judges' view this entry was the clear winner by some distance.It encapsulated everything they were looking for, showing a real understanding of how property/facilities can be deployed in order to gain business advantage. There were clear links with both corporate and brand strategy. Clear and measurable objectives were set and outcomes were evaluated. The new offices were high in innovation both externally (to the clients) and internally (to the staff). The opportunities arising from the need to relocate offices were clearly seized upon and used to create a business environment that provided tangible benefits and clearly supported the corporate goals and brand positioning.

RUNNER UP

Ernst & Young relocated 4,300 people from 11 buildings to new London headquarters and a newly refurbished building. This resulted in a major upgrade in facilities service provision including a new desk system, a space reservation system for meeting rooms and desks, the introduction of the latest filing systems and the installation of a state of the art corporate communications system.

The judges liked the fact that this entry had some measurable objectives and outcomes. Thought had gone into how facilities could be measured to fit with business goals, objectives and brand. They felt staff were engaged in the process and were not just presented with conclusions. The project illustrated the importance of engagement and communication. The entry showed a clear link between facilities/property and the values E&Y was looking to communicate externally.

3RD PLACE

The facilities management team at Shoosmiths had the better utilisation of its multi-site offices as its objective, resulting in two major changes:

The movement of 450 people to consolidate offices and services, and to remove costs from the bottom line.
The closure of an existing office and the establishment of a replacement office that set the standards in meeting brand values with a cost effective solution.

The judges thought this entry demonstrated a desired link between management of facilities and corporate goals and objectives supported by measurable outcomes. They also felt that the integration of facilities and IT to produce an integrated service concept showed innovation and differentiation.

2004 FINALISTS

Runner up

Third place

Shortlisted

2004 SPONSOR

With a turnover in access of £500 million and increasing expansion throughout the UK and across its international operations, OCS is one of the market leaders in the provision of property support services. Offering one complete solution from a single point of contact, its six divisions encompass technical, security, catering, transport, cleaning, hygiene, laundry and environmental support services.