Best use of systems to enhance the client experience

For the management team that has harnessed systems in ways that have a significant positive impact on the client experience.

2013 WINNER


From left: Michael Watkins, Gary Halstead (CBRE) and Chris Turk (Thomson Reuters Elite)

CBRE

Client Extranets are two a penny in the professional services arena. To be worthy of accolade they have to be tightly focused, offer a high degree of 'value-add' and really resonate with a key client need. CBRE has done all of these things with its new Global Research Extranet service, as the client testimonials bear out. Against tight competition the judges have decided that CBRE has demonstrated the best use of systems to enhance the client experience.

Winner's quote: "It is a huge honour to be recognised by our peers for being best in class. By using bespoke websites, we make our clients’ lives easier by giving them easy, instant access to our unrivalled market knowledge. The business has recognised the service as a best practice model and is adopting it on a global basis".

Gary Halstead, Extranet Manager, CBRE

2ND PLACE

Berwin Leighton Paisner

The Berwin Leighton Paisner Collaboration System uses a commercially available secure collaboration platform to enhance client experience and improve the service quality. Working with the solutions provider, knowledge specialists and a design consultant BLP has deployed over 170 separate portals to over 4000 users worldwide in under two years. It is easy and effective to use providing clients with a consistent platform and excellent co-ordination across the firm. A partner has described the BLP Collaboration System as “Just brilliant. We love it!”