Browne Jacobson’s “Drive for Quality” initiative started at the end of 2013 and focussed on delivering quality in three core areas – people, sector knowledge and client service. In a challenging market for firms of its size and profile, the firm has performed impressively. Its strong organic growth has helped the firm to break into the UK Top 50 and develop from a strong regional player into a truly national firm. The implementation of the firm’s strategy was structured, comprehensive and well planned and included heavy investment in the firm’s professional management team and the establishment of a Programme Management Office.
From left: Jon Culshaw, the team from Browne Jacobson and Indy Siriwardana (Santander)
Gerald Eve has prospered during difficult times for its sector. They set themselves the challenge of being a one-firm, people-focussed knowledge based business, the implementation of which has enabled them both to grow and to retain 90% of their clients for five years or more against an industry average of 40%.