At first glance this submission looks like a ‘standard’ intranet, but in fact it is a much more sophisticated blend of KPI management, expertise intelligence and knowledge sharing at a demonstrably useful accurate and granular level. The firm has provided rich background information with illustrations that clearly show the way that this project aligns with their business objectives. As well as a high degree of senior management sponsorship, the submission had definitive statistics and testimonials from the global user base population that attest to the impact and usefulness of the new system.
Winner's quote: "White & Case is honored to be recognised by MPF for our industry-leading intranet. It represents our firm’s commitment to innovation and creative collaboration across our global platform. Tools and resources like this help our lawyers provide the highest level of client service and leverage the breadth of our institutional knowledge." Oz Benamram, Chief Knowledge Officer, White & Case
From left: Austin Healey, Oz Benamram, Louise Maher, Calum Haswell and Simon Elven (Tikit)
Trowers & Hamlins have shown in their submission that they have organised and planned a new business development environment to make a significant ‘leap’ forwards in working practices and related CRM systems. Clearly organised as a business project, as opposed to a ‘system implementation’, the project was management led and had well-articulated business objectives. This included engaging the firm’s staff in solving the biggest problem of any CRM system; how to keep the data in it alive by sharing the responsibility to maintain and update the information. Supporting evidence demonstrated the ways in which this project has allowed them to transform their business development environment for the better.