Welcome to the MPF COO Group

MPF COO Group brings together COOs plus those with an equivalent job titles in the leadership and management team at professional services firms.

It is our observation that the responsibilities and remit of those with the title Chief Operating Officer role can vary tremendously - firm to firm - but in common we all share the leadership challenge of delivering the business strategy.

Firms that have appointed a COO role typically have a lot of complexity particularly in the way the core dimensions of the business interconnect (Service / Product Line, Geography, Client Sector, and Support function). To be effective as a COO the role demands a number of key elements:

  • Understanding where the weaknesses exist in the interconnections and how to best correct them plus where the opportunities are and how best to exploit them.
  • Tremendous powers of first insight and then persuasion because often direct authority is limited.
  • Enjoying a relationship of mutual respect and trust with the MP / MD / CEO
  • Commanding enough knowledge of the very many areas of specialism within the business to judge the credibility and feasibility of the proposals presented.

The objectives of the COO Group therefore include:

  • Exchanging ideas and insights on collaboration amongst the management team
  • Exploring best practice and providing ammunition through surveys of management team members
  • Enhancing the contribution of COOs to strategic discussions
  • Providing generalists with leading edge insight from other management specialists
  • Linking members through a formal network across the professional sector

Roundtable meetings

Sessions are free of charge for MPF and Group members. We create a high value knowledge exchange where participants can tap into rich case studies and practical experience to supplement raw data and insights. All discussion under 'Chatham House Rules'.

Our programme is brought together with two specific goals in mind:

  1. Provide a confidential but open forum for discussion and exchange on the specific challenges and developments impacting the role of the COO and their ability to deliver business strategy
  2. Illuminate for the benefit of us (the generalists) the new ideas, trends and developments emerging in the areas of specialism with which we both engage and often oversee (Marketing, IT, HR, Risk etc). COOs will be able to benchmark their own firm’s responses and determine whether further prodding or explanation is needed.

By working together with peers, participants learn new ideas and approaches, some of which can be immediately implemented or used to prompt debate at your own firm.

As a membership organisation, events are member only. However, those interested in joining are welcome to attend one event as our guest in order to get a feel for the Group.

MTT (Management Team Together) sessions

Given the challenges of allocating general topics to specialist areas of expertise, MPF now allows all members of the management team (CEO, Finance, HR, Marketing, etc) to come together on a bi-monthly basis at an MPF general event in London.

DETAILS OF OUR NEXT EVENTS

Pricing services – developing strategies that work for you and for your clients
Management Team Together

Addleshaw Goddard, Milton Gate, 60 Chiswell Street, London, EC1Y 4AG

Tuesday 4 October 2016

Pricing for professional services changed irretrievably after the 2008 crash. Post Lehman Brothers the focus on cost base reduction meant that traditional charging structures looked hopelessly out of date. So, what is the best way to price services and talk money with your clients?

Further details and RSVP



Winning mentality

DLA Piper, 3 Noble Street, London, EC2V 7EE

Thursday 13 October 2016

Focusing on leadership, personal motivation and team working skills, Humphrey Walters has worked with many teams who operate in tough, competitive environments. These range from England’s 2003 Rugby World Cup winning team, Premier League football and Formula 1, to top teams in business, the professions and government.

Further details and RSVP

COMMITTEE

Chair: Ian Harvey has been a business leader in the professional services sector for many years. He was previously a senior equity partner at BDO, where he formed their market leading Professional Practices Group, before joining Richard Ellis (now CBRE) as their COO. More recently, he completed a four year assignment as COO of Strutt & Parker LLP, a £100 million property services and estate agency partnership. He is now Chief Executive of Howard Kennedy LLP, a 70 partner law firm based at London Bridge, having joined the firm in early 2014 as COO.

Director: Anne Harnetty is the MD of Jonson Beaumont a Search & Selection firm, which she established 6 years ago and which specialises in “C” suite level recruitment in the professional services arena. Anne has 25 years’ experience recruiting within the legal sector and she and her team work with law firm boards in an advisory capacity because of their acknowledged depth of experience. This helps them to both advise and challenge thinking to ensure the right senior recruitment solution is found. Prior to establishing Jonson Beaumont she has twice worked as a Recruitment Director in both a boutique London firm and a Management Consultancy.

Rod Harrington joined Norton Rose Fulbright as Chief Operating Officer in May 2016. Prior to that he spent five years at Latham & Watkins in 2011 to manage their European operations and help develop and deliver on the firm’s strategic objectives in the region. He also spent 18 years in the management consultancy sector latterly as European COO for Booz & Company (formerly Booz Allen Hamilton) where he was responsible for financial management and operational leadership for a business of over 700 consultants. An accountant by background, Rod has held many senior finance positions in the past including CFO for the Global Integrated Markets practice at Booz. He holds a degree in Chemical Engineering from Exeter and is a Fellow of the Association of Chartered Certified Accountants.

John Rockel is Partner, Group Strategy and Operations at Knight Frank. This role works closely with the Group Executive Board to develop the group strategy and strategic plans for the UK and overseas divisions of the firm, assess new opportunities for the firm and oversee a number of operational areas. Knight Frank is the largest independent global property consultancy with 335 offices in 52 countries. Knight Frank offers a full range of services in both residential and commercial property. The UK business consists of 1,800 staff and the global network has 12,000 staff. Having started his career in accountancy in Australia, John completed an MBA in the UK to further his career in strategic management and operations. His career has spanned a number of sectors including; manufacturing, mining, banking and property. John has been with Knight Frank for 10 years.

Julia Sherlock is the Chief Operating Officer – EMEA at FTI Consulting, a global business advisory firm. As such, Julia works closely with the EMEA Leadership Team and the C-Suite in the US and, through her management of the European operations, ensures that the business is supported by functional teams who are focussed on providing exceptional service to enable the business to deliver on its strategic objectives. Julia is a values driven professional who has extensive experience in professional services firms driving businesses forward through effective business management, people development and employee engagement to create high performing, collaborative environments. Julia began her career as a lawyer, qualifying with Linklaters, before embarking on a career in HR and, more recently operations. Julia has spent two periods at Slaughter and May, the most recent as Interim Head of HR, prior to which Julia spent 11 years with Dewey &LeBoeuf, latterly as Chief Administrative Officer. Julia holds an LLB (Hons) from Exeter University, qualified as a solicitor (but is now non-practising), and is a Chartered Member of the Chartered Institute of Personnel and Development. Julia also recently completed the Meyler Campbell Business Coach Programme and has completed the Harvard Business School’s “Leading Professional Services Firm” programme.

MEMBERSHIP

Membership renews on 1 July with pro rata rates in the first year. To join, please complete the registration form. Corporate memberships are also available. Consultants are only eligible for Specialist Group membership in exceptional circumstances. Contact maggie@pmint.co.uk for more information

COMMITTEE

Ian Harvey
Chair:
Ian Harvey,
Howard Kennedy LLP
Anne Harnetty
Director:
Anne Harnetty,
Jonson Beaumont
Rod Harrington Rod Harrington,
Norton Rose Fulbright
John Rockel John Rockel,
Knight Frank
Julia Sherlock Julia Sherlock,
FTI Consulting LLP

PREVIOUS EVENTS AND REPORTS

September 2016
Becoming a Key Person of Influence within professional services – MTT event



June 2016
Session 2: Cyber Crime – MTT event



May 2016
Talent Development



May 2016
Key Account Management – Mindset not marketing – MTT event



April 2016
Harnessing the energy of your people – MTT event



March 2016
COO Roundtable



February 2016
Cyber Crime - the world's fastest growing industry and industry's biggest threat? – MTT event



January 2016
Maintaining good financial and operational discipline in a growing market – MTT event



Summary of 2015 events



November 2015
COO Roundtable



November 2015
Beware what you wish for... – MTT event



October 2015
Crisis, Reputation & Hubris - Managing Risks for Clients and Firm – MTT event



September 2015
NEDs and Management: How to make it work (or not)



September 2015
Success without selling - winning new clients and growing existing ones – MTT event



June 2015
The Future of Business - Implications, opportunities and challenges for professional services – MTT event



May 2015
Nearshoring – Optimising your Operational Footprint



May 2015
Same but different - creating competitive differentiation – MTT event



April 2015
Values into action – MTT event



March 2015
Who is looking after the COO when they are looking after everyone else?



February 2015
Managing Growth - The Professional Services Microworld Simulation – MTT event



January 2015
Maintaining good financial and operational discipline in a growing market – MTT event



Summary of 2014 events


more on previous events…