2012 FT/MPF Study into effective client-adviser relationships

About the study and report

The Effective client-adviser Relationships 2012 study was commissioned by the Financial Times in conjunction with the Managing Partners’ Forum and Meridian West. The Report draws on insight from an online survey completed by 569 respondents from around the world: 36% owners and senior or mid-level executives within client businesses, and 64% senior management and fee-earners within advisory firms across four sectors: law, accounting, property and consulting.

Do you recognise the importance of being seen as a well-managed firm by your clients?

Increased business uncertainty is leading clients to demand more consistent service and commerciality from their advisers. Clients know that firm management plays a critical role in making this possible, with 54% saying that the impression of being a well-managed advisory firm is an essential pre-condition of selection, according to the 2012 FT/MPF Study into effective client-adviser relationships. The Study also confirms that while advisory firm management believes that it is performing well, this view is not shared by clients.

Demonstrate your management prowess to clients

Without reliable rankings, demonstrating to employees and clients that you are a well-managed is challenging. MPF Awards provide rigorous independent assurance of the quality of your firm’s management and leadership.The 11th Annual MPF Awards for Management Excellence are an integral part of the MPF International Management Excellence Summit. Visit the MPF Awards page to find out more.

Free diagnostic

Complete the free diagnostic allowing firm management to assess how their contribution to the business is rated by clients and employees.
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Are you delivering this new client agenda?

The Managing Partners’ Forum, in association with the Harvard Business Review and the Financial Times, is proud to present the inaugural Management Excellence Summit, featuring masterclasses from Harvard professors, a gala dinner and the 11th Annual MPF Awards ceremony.

  • Learn new strategies, skills and capabilities: Assessing personal performance is never easy, but losing clients to better-managed competitors is far worse. Engage in masterclasses with world-class presenters - Michael Watkins; Heidi Gardner; and RohitTalwar - to learn skills and capabilities relevant to the new client agenda.
  • Network with peers and wider audiences: MPs, practice group leaders, and management experts can engage in thought-provoking discussions with each other and with wider audiences – professional body leaders, academics, government and investors.

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