Lane4 led a change management programme that focused on organisational structure, product development and marketing, putting the client in the center of the programme. The client feedback Lane4 has received on the visible changes of its programme, as well as the use of externally-focused metrics it used to measure the programme’s success, helped put Lane4’s submission into first place.
From left: Marcus Brigstocke, Adrian Moorhouse (Lane4) and Bob Mytton (Mytton Williams)
Farrer & Co
Farrer’s change programme focused on improving efficiencies in the firm’s matter administration process. The programme was well-managed and well-executed, and the results allow its lawyers to focus on client service rather than internal administration of matters.