A&L Goodbody developed an interesting toolkit to help GC’s build their own internal knowledge management capacity “off the shelf”. The toolkit allows clients to progress at their own pace and drive efficiencies by avoiding knowledge loss and unnecessary repeat work.It was part of a wider Knowledge Lawyer initiative to add value to, and nurture the relationship with, existing clients, and to demonstrate the firm’s expertise.
Quote from the live interview - full video below
“Our knowledge management toolkit is a catalyst for conversations with clients around problem solving. At its heart are simple solutions that are centred on people and behaviours, so our clients do not need to make a big tech investment.”
Paula Reid Partner – Head of Knowledge
Arthur Cox LLP came a close second with the fast roll out of a website platform during Covid that gave their clients' legal teams access to a range of webinars and podcast enabling them to fulfil their regulatory CPD obligations on-line, following a change in approach by the Irish Law Society.