Thursday 24 October 2019
Kim Tasso, our presenter at the October session, started by stressing that task and relationship need to be kept in balance. HR tends to adopt an organisational lens whereas behaviour change is a personal issue so needs a people lens. The interaction of tasks and relationships is vital. An over-focus on tasks will tend to reduce empathy and shut down relationships. Need to help leaders get the balance right.
Personal transitions take longer than organisational change. They are also more complex and harder to manage. Letting go of old behaviour is tough. It involves several stages: unfreeze, denial, anger, acceptance.
People only change when it involves survival or learning. Examples include fear of incompetence; loss of personal identity; necessary for membership of a group. Critical to framing.
People spend 80% of their time on autopilot in their comfort zone, called System 1. The trick is to get them out of the zone, but not too far, as full concentration on each task, aka System 2, is slower and uses a lot of energy.
Kim encouraged HR professionals to read five books relevant to behaviour change:
Other insights on productivity included: