The client experience (CX) challenge in a post-pandemic world
Wednesday 03 June 2020
Clients’ needs and expectations have changed … what does this mean to you and how can you deliver a good client experience? The session covers: CX whilst remote working, managing client expectations when your resources are stretched (and some working remotely), importance of being visible and available, supporting clients through your digital channels, engaging employees etc. The presenter is Clare Fanner who specialises in giving law firms the know-how, skills and confidence to get more clients.