How to realise value from investment in innovation
Tuesday 27 October 2020
The pandemic has resulted in the equivalent of years of expenditure on technology in a few months.
While much is one-off infrastructure costs to facilitate working from home, firms have continued to adopt new technologies in serving clients now that everyone involved is communicating through virtual channels.
The next big management challenge is measuring the extent that firms are realising value from their investment in innovation without resorting to intrusive monitoring.